Overview

Remote Deposit Capture is a secure, reliable solution that enables eligible customers to scan checks and transmit encrypted check images to East West Bank for deposit. Designed for small businesses, corporations, nonprofits, and government agencies, RDC helps reduce processing time, accelerate availability of funds, and improve reconciliation processes. With flexible deployment options and industry-standard security measures, RDC fits into existing workflows and accounting systems.

Key Features

• Check Scanning and Image Capture: High-quality image capture of front and back of checks with endorsement validation and MICR line recognition.
• Batch Processing: Submit multiple checks in a single file for efficient, high-volume deposit handling.
• Encryption and Secure Transmission: Advanced encryption protocols protect data in transit and at rest, ensuring compliance with industry standards.
• Automated Validation: Pre-submission validation flags common errors (e.g., missing signatures, incorrect amounts, duplicate items) to reduce exception rates.
• Customizable Deposit Controls: Limit deposit types, set transaction thresholds, and configure user permissions to match internal policies.
• Integration Options: Seamless integration with accounting and treasury management systems to automate reconciliation and posting.
• Real-Time Reporting and Audit Trails: Access detailed deposit reports, audit logs, and image archives for review and compliance.

Benefits

• Faster Access to Funds: Eliminate physical transport time and receive credit faster by submitting deposits electronically.
• Reduced Processing Costs: Lower courier and deposit preparation costs, while minimizing staff time spent on manual deposits.
• Improved Cash Management: Streamline collections and forecasting with more predictable deposit timing and integrated reporting.
• Enhanced Security: Reduce the risk of lost or stolen checks by limiting physical handling and ensuring secure digital transmission.
• Operational Convenience: Make deposits from multiple locations and centralize deposit processing for multi-site organizations.
• Regulatory Compliance: Retain electronic images and logs consistent with regulatory retention requirements and audit readiness.

How It Works

1. Enroll: Eligible customers enroll in RDC through East West Bank and select the solution configuration that best fits their volume and workflow.
2. Install Equipment: Receive or purchase compatible check scanners; install and configure the RDC software on authorized computers.
3. Capture Images: Scan checks using the approved device. The software captures both front and back images, reads MICR data, and validates the check.
4. Review and Submit: Review deposit batches, correct any exceptions, and submit encrypted files to East West Bank for processing.
5. Processing and Posting: East West Bank receives, verifies, and posts electronic deposits. Check images are archived for retrieval and audit.
6. Reconcile: Use reporting tools and integration with accounting systems to reconcile deposits against received items and bank statements.

Security and Compliance

East West Bank’s RDC solution incorporates comprehensive security measures to protect sensitive information and support regulatory compliance. Encryption of data in transit and at rest, secure user authentication, role-based access controls, and detailed audit logging are standard features. Image retention policies, duplicate detection, and check truncation processes align with applicable banking regulations and industry best practices. Customers retain electronic images for required retention periods and can retrieve archived images for dispute resolution and audits.

Eligibility and Requirements

RDC is available to qualifying East West Bank commercial and business customers. Requirements typically include a business checking account in good standing, completion of the bank’s enrollment process, and adherence to the bank’s deposit limits and controls. Hardware requirements may vary based on volume and chosen configuration; the bank can recommend compatible scanners and provide technical specifications for supported operating systems and network environments.

Typical Use Cases

• Retail and Hospitality: Centralize multi-location check collection and reduce branch visits.
• Healthcare and Professional Services: Expedite patient and client check processing while improving cash visibility.
• Property Management and Utilities: Aggregate tenant and customer payments from multiple sites.
• Nonprofits and Associations: Simplify donor check processing and maintain transparent records for audits.
• Corporate Treasury: Streamline receivables collection and optimize working capital management.

Implementation and Support

East West Bank provides implementation support, user training, and ongoing technical assistance to ensure a smooth deployment. Training covers scanner operation, software workflows, exception handling, and best practices for fraud prevention. Ongoing support includes software updates, troubleshooting, and access to reporting tools. Customers can scale their service level and features as deposit volumes grow or business needs evolve.

Considerations When Choosing RDC

• Assess deposit volume and peak processing times to determine appropriate scanner and software capacity.
• Define internal controls and permission levels to minimize risk and ensure segregation of duties.
• Evaluate integration needs with accounting or ERP systems to streamline reconciliation.
• Understand deposit limits, cut-off times, and funds availability policies to align cash forecasting.
• Confirm compliance requirements and retention policies for electronic images in your industry.