Overview

Person-to-person Payments from Popular, Inc. is an integrated peer payment service that enables individuals to transfer funds using a mobile device or online banking. Built for everyday use, the service supports one-time transfers, scheduled payments, and payment requests. It is optimized for speed without compromising safety, and it works seamlessly across accounts, debit cards, and eligible bank relationships.

Key Features

• Instant and Scheduled Transfers: Choose between near-instant transfers for immediate needs or schedule payments for future dates to plan bills, gifts, or shared expenses.
• Multiple Funding Sources: Send payments from linked checking or savings accounts, eligible debit cards, or internal Popular, Inc. accounts.
• Request Money: Create and send payment requests with a description of the purpose and an optional due date. Request reminders help recipients pay on time.
• Split Bills: Easily divide costs among friends, family, or colleagues with a few taps. Track who has paid and who still owes their share.
• Transaction Notes and Categories: Attach notes, categorize transactions, and keep a clear history of payments for budgeting and record-keeping.
• Cross-Platform Accessibility: Access P2P Payments via Popular, Inc.’s mobile app and online banking portal for a consistent experience on phone, tablet, or desktop.
• Multi-Currency Support: Where available, send and receive payments in supported currencies to accommodate international transfers between eligible accounts.

Security and Privacy

Security is central to every payment. Popular, Inc. uses industry-standard encryption, multi-factor authentication, and continuous transaction monitoring to protect customers and detect suspicious activity. Privacy controls allow users to manage visibility of account information and transaction details. Additional safeguards include:

• Biometric and PIN access: Use fingerprint, face recognition, or a secure PIN to authorize payments.
• Real-time fraud detection: Automated systems analyze patterns and flag unusual transactions for review.
• Identity verification: Verification steps help confirm both sender and recipient identities for higher-value or high-risk transfers.
• Dispute support: Dedicated processes assist users in reporting and resolving unauthorized or erroneous transactions.

How It Works

1. Set up: Link an eligible account or card within the Popular, Inc. app or online banking. Confirm identity and complete any required verification.
2. Choose a recipient: Select a contact by name, mobile number, email, or account handle where supported. Recipients without an account may receive a secure invitation to claim funds.
3. Enter amount and details: Specify the transfer amount, add an optional note or category, and select instant or scheduled delivery.
4. Authorize and send: Confirm the transaction using secure authentication. A receipt and transaction ID are provided for your records.
5. Track and manage: Monitor payment status in your transaction history, manage pending requests, and reschedule or cancel eligible transfers when allowed.

Benefits for Everyday Life

Person-to-person Payments from Popular, Inc. simplifies both routine and occasional transfers. Use it to:

• Pay roommates for rent or utilities with accurate splitting and reminders.
• Send birthday or holiday gifts without cash or checks.
• Reimburse a friend for dinner or shared rides in seconds.
• Support family members and friends quickly during an emergency.
• Manage event collections for group activities, trips, or charitable drives.

Business and Community Use

While designed for consumer P2P transfers, the service also helps small community organizations, clubs, and informal groups manage contributions and reimbursements. Clear records, customizable notes, and exportable statements make tracking funds straightforward for administrators and treasurers.

Compatibility and Requirements

The P2P Payments feature is available through Popular, Inc.’s supported mobile applications and online banking. Users must meet account eligibility requirements and complete necessary identity verification. Device compatibility and supported operating systems are kept up to date; customers are encouraged to use the latest app versions and operating system updates to ensure full feature access and security protections.

Fees and Limits

Fee structures and transfer limits vary depending on funding source, currency, and delivery speed. Some instant transfers or card-funded transactions may incur a fee, while transfers between eligible internal accounts are often free. Limits are applied to protect customers and comply with regulatory obligations; these can be adjusted with additional verification where appropriate.

Customer Support and Dispute Resolution

Popular, Inc. provides in-app help, FAQ resources, and account specialists to assist with setup, troubleshooting, and dispute resolution. If a transaction appears incorrect or unauthorized, users are encouraged to report it promptly so that the support team can investigate and take appropriate action.